Texas Board of Nursing

Click here to go to the Texas Nurse Portal

Having Trouble Accessing Your Texas Nurse Portal Account?

Unsupported Device Problems

Please ensure that you are accessing the Texas Nurse Portal using a supported device.

At this time, the Texas Nurse Portal is not fully functional on Mac devices or mobile devices (for example: mobile phones, iPads, tablets).
- Our system works best on Windows desktop PC or laptop in Chrome or Microsoft Edge.
The system may not function properly and you may be prevented from correctly completing certain steps of application processes (including the payment process) if you are using an unsupported device.

Cannot Access Previously Created Account – Forgot Password

If you cannot log-in to your existing account, do not create a duplicate account. You must maintain a single Texas Nurse Portal account – you will need to access your verified account (rather than creating a new one) as your official account with the Board.

If you do not remember your password, you will need to click the “Forgot your password?” link on the Texas Nurse Portal log-in page under the “Already have an account?” heading.
Enter the email address associated with your account and click the “Submit” button to be sent an email containing a link to reset your password.

Cannot Access Previously Created Account – Email Address Change

If you need to change the email address associated with your Texas Nurse Portal account, you may do so independently if you still have access to the original email account you used to create your Texas Nurse Portal profile.
- On the Texas Nurse Portal log-in page, enter the email address and password under the “Already have an account?” heading.
- After logging in, click the “Manage Profile” link on the left-hand side of the screen below your name.
- Click “Account Management”
- Click “Change Email Address”
- Follow the instructions on the Change Your Email Address page and click the “Submit” button.
- Once done you will verify your updated email address and log in as normal with the new email provided.
If you need to change the email address associated with your Texas Nurse Portal account but no longer have access to the original email account, you will need to contact the Board to request the change.
- You must send an email to webmaster@bon.texas.gov with the following information:
  - FULL NAME
  - DOB
  - LAST FOUR OF SSN
  - LICENSE NUMBER (if applicable)
  - OLD EMAIL
  - NEW EMAIL
- Please allow up to fifteen (15) business days from the date of the Board’s receipt of your emailed request for your account to be updated by staff.
  - The BON observes the State of Texas Holiday Scheduleand such offices closures (in addition to weekend days – Saturday and Sunday) do not count as business days.
- Once updated you will receive an email from No Reply to verify your email address and reset your password.

Video: "How to Create a Nurse Portal Account WITH an Existing Nursing License" in order to renew or update your license.

Video: "How to Create a Nurse Portal Account WITHOUT an Existing Nursing License"

Video: "How to Submit a NCLEX Application to the Texas Nurse Portal"

Video: "How to do a Name Change on the Texas Nurse Portal"

Important update to online payments: Our online payment processor recently implemented increased security measures which now requires the CVV code AND zip code (postal code for non-US residents) on all online payments. Applicants must ensure they’re entering the correct CVV code (found on the back of the debit/credit card being used) AND the zip code (postal code) that matches the billing zip code (postal code) associated with the card being used for the payment. The billing zip code (postal code) is the number on file with the bank who issued the debit/credit card.

My credit card was billed for a transaction that was declined. I need you to return my money.

Recently a security enhancement was made to incorporate CVV and ZIP code verification for all credit card transactions. Credit card transactions are a two-step process, an authorization and a capture. The authorization step applies the initial charge to your credit card and reduces your available balance by the amount of the transaction. The capture step checks the CVV and ZIP code on file with the issuing bank. When the capture step is declined or fails, TPE automatically initiates a void to remove the transaction and remove the hold being applied to your card balance.

Why was my card declined but the charge showed up on my credit card?

CVV and ZIP code verification occurs AFTER the charge has been authorized by the issuing bank. Your credit card account will display the authorization as a charge and reduction of the available fund balance. If the CVV or ZIP code fails to match that on file with the issuing bank, the transaction will be declined and voided. The credit card account will display both the authorization and the void.

How can I be sure that I will not be charged twice if I try to run the transaction again?

If your order was declined due to CVV/ZIP code verification enhancements, you can be assured that any charge that appears in your credit card account represents an authorization, a temporary hold on the funds available. This temporary hold automatically lapses when the verification fails and the transaction is voided. At that time the funds are restored for your use.

How can I be sure that my credit card transaction will be successful with CVV/ZIP verification checks in place?

Always provide up-to-date information for the name, billing address, ZIP code, and card verification number (CVV). And be sure that the card has sufficient funds. Below are screenshots from CCP indicating the values being validated on credit card transactions.

· Some users may be using a credit card issued by their company (such as for fleet cars) – In this case the zip code will be the one associated with the issuing company.

· Some users may be using a credit card of a family member – In this case the zip code will be the one associated with the cardholder.

· Some users may be using gift cards – In this case the zip code will be the one associated with the card itself. Most gift cards require registration; please instruct users to use this zip code.