The mission of the Texas Board of Nursing is to protect and promote the welfare of the people of Texas by ensuring that each person holding a license as a nurse in the State of Texas is competent to practice safely. The Board fulfills its mission through the regulation of the practice of nursing and the approval of nursing education programs. This mission, derived from the Nursing Practice Act, supersedes the interest of any individual, the nursing profession, or any special interest group.
Acting in accordance with the highest standards of ethics, accountability, efficiency, effectiveness, and openness, the Texas Board of Nursing approaches its mission with a deep sense of purpose and responsibility and affirms that the regulation of nursing is a public and private trust. The Board assumes a proactive leadership role in regulating nursing practice and nursing education. The Board serves as a catalyst for developing partnerships and promoting collaboration in addressing regulatory issues. The public and nursing community alike can be assured of a balanced and responsible approach to regulation.
If you are aware of an incident involving a Nurse, which may be a violation of the Boards Statutes and Rules, please review the Nurse Complaint Process or contact the:
Health Professions Council Complaint Line at 1-800-821-3205 to have a complaint form and instructions sent to you.
Compact with Texans
Customer Service Standards - The agency is committed to providing excellent service to our customers, the citizens of Texas. We will provide prompt, professional and courteous service in person, as well as on the telephone, through correspondence, and over the Internet. We will provide materials which are clear and understandable. We will respond to requests for information in a timely manner. We will seek feedback and respond to the feedback of our customers.
Services Provided - The BON provides the following services to its external customers:
- Licensing Services: The BON licenses nurses as new
graduates through examination and endorsement from other states. All nurses
are required to renew their license on an biennial basis with evidence of
required continuing education. The BON approves qualified registered nurses
to enter practice as advanced practice nurses (APNs), including nurse
anesthetists, nurse practitioners, clinical nurse specialists, and nurse
midwives. The processing time required for licensing services is 10 working
days from receipt of all required documents, but is often accomplished more
quickly. Licensure issues such as past criminal behavior may lengthen these
time lines substantially because they must be referred to the Enforcement
Department for investigation. Licensure services include:
- Approval of an applicant to sit for the national licensure examination.
- Issuance of a license following successful examination.
- Issuance of a temporary license by endorsement pending complete verification in all states of licensure.
- Issuance of a permanent license upon completion of all application requirements.
- Renewal of a nursing license.
- Approval of provisional APN status for new advanced practice graduates.
- Provisional approval for APNs relocating to Texas.
- Approval of full APN status following completion of all application requirements.
- Renewal of APN status.
- Establishing a registry of Certified Registered Nurse Anesthetists who practice in outpatient settings, which are not otherwise regulated, will be completed with the renewal process on a biennial basis. (To become effective 9/1/2000).
- Approval Services: The BON approves schools of
nursing which prepare nurses for initial entry into nursing practice. The
BON also has an optional approval process for programs preparing APNs.
At the present time, 90 professional schools of nursing are approved by
the BON and 109 vocational schools of nursing are approved by the BON.
Approval services include:
- Annual review of approval status of all nursing education programs.
- Survey visits to non-nationally accredited programs at least once every 6 years. Triggers, such as a drop in the pass rate of graduates on the national licensure examination or complaints from consumers, may result in more frequent on-site surveys of programs.
- Enforcement Services: The BON enforces the Nursing Practice Act and
BON Rules and Regulations by setting minimum standards for nursing practice
and nursing education, conducting investigations of complaints against
nurses and adjudicating complaints. This is most often accomplished through
informal settlement. If we are unable to settle informally with the nurse,
we will proceed to formal, contested resolution through the State Office of
Administrative Hearings. Time lines for enforcement services are as follows
but may be delayed by formal contested resolution:
- Resolution of Complaints: In FY 99, the BON closed approximately 41% of cases within 6 months, 28% within 6-12 months, and 31% in over 1 year. The average resolution time for jurisdictional complaints was 217 calendar days. The BON received 3 additional investigator positions during FY 99 and our plan is to improve on these time lines.
- Complainants receive letters on the status of their complaints every 90 days and, if a case is unresolved after 1 year, a letter of explanation is sent to the complainant.
- Complaints can be filed at any time against a nurse by completing a written complaint form transmitted by US mail, fax, or e-mail. The form is available by several venues. A toll-free number hosted by the Health Professions Council receives complaints against various health care professionals. Following receipt of a call to this number, a complaint form is mailed to the complainant. The form is also available at the BON's web site: www.bon.texas.gov along with explanations of the complaint process. Complaints are also received over the telephone in the agency and a form is then mailed to the complainant.
- Information Services: The BON provides various information to
customers including verbal, written and electronic information. The BON's
web site contains information including the Nursing Practice Act, BON Rules
and Guidelines, BON Position Statements, the agency's physical location, and
disciplinary and licensure information. Publications of the BON are
available upon request for a minimal fee. Time lines for requests for
information by venues other than the Internet are as follows:
- Requests for general information by telephone: Our goal is to answer or return all calls received by noon by the close of the business day and all calls received after noon by noon on the following work day. This is a challenge since the agency receives approximately 250,000 calls a year.
- nurses are informed of standards, laws, rule changes and changes in BON policy through a quarterly newsletter and 10 workshops per year conducted by the BON in rotating sites throughout the state.
- Requests for information via the BON's webmaster: Our goal is to respond to e-mail requests within 24 hours.
- The BON's web site also contains consumer links to the National Council of State Boards of Nursing where consumer oriented information is available, including contact information for other state boards of nursing, information on chemical dependency in the nursing profession and information on expected professional boundaries that nurses should maintain in their relationships with patients.
- Open Records requests will be answered within 10 days unless an Attorney General Opinion is sought through the Attorney General's Office.
- Licensure verification requests are answered within 10 working days.
- Publications and orders of labels or lists are mailed within 10 working days of the request.
- The BON's newsletter is mailed to nurses and other subscribers quarterly.
Future Customer Needs
The BON implemented the Nurse Licensure Compact on January 1, 2000. The Compact provides for states to recognize a license from another state. You will find more information about the Compact on the BON's web site. Our goal is to give the same priority to complaints against nurses who reside in Texas but violate the laws of another Compact state.
You may reach the Texas Board of Nursing at:
Texas Board of Nursing
William P. Hobby Building
333 Guadalupe, Suite 3-460
Austin, Texas 78701-3944
Telephone Number: 512/305-7400
Toll-free Complaint Line: 1-800-821-3205
Fax Number: 512/305-7401
Web site: www.bon.texas.gov
The BON affords individuals an opportunity to speak directly to its membership at its regularly scheduled meetings during open forums. If you wish to address the BON on any matter under its jurisdiction, please contact Patricia Vianes-Cabrera at 512/305-6811 for dates and times.
We are also interested in your comments on the services provided by the BON. To address any concerns related to customer service, you may contact the BON's Customer Service Representative, Bruce Holter at 512/305-6842 or through e-mail at email@example.com.
National Council of State Boards of Nursing: Their website, under Regulations and Resources, is a clearinghouse for information and publications prepared specifically for consumers of health care. Available information includes addresses for all state Boards of Nursing, hotlinks to other Boards of Nursing and brochures on sexual misconduct and chemical dependency.